Frequently Asked Questions

Please read our FAQ before sending us a message.

How long do orders usually take to be dispatched?

Most orders are dispatched within 10 business days, but during busy periods it could take a little longer. We do have faster options available at the checkout too. Please see our delivery information page for more info.

Which payment methods are accepted?

We accept all Major UK credit and debit cards, PayPal and bank transfer on request.

What if I damage my wall sticker by accident?

Don’t worry! All we need is a photo of the damaged parts and we can send replacements for you no problem.

I can't decide what colours would be best for my wall?

We now offer sample packs where you can select up to five colours. We will send you some sample pieces of each colour for you to stick on your wall and see which you like the best.

Best of all – we discount the price of the sample pack off any order you place with us of £35 or more 🙂

Can I change the design slightly?

All of our designs have been designed by us in-house, so any changes you need no matter how big or small can be done for you no problem.

Do you do custom designs, or can I design my own?

We offer both! Check out our custom wall sticker product page to let us do all the work for you, or head over to our Design Your Own product page and unleash your creativity!

Check out our full FAQ’s page for more info

Just click here to see the full list of frequently asked questions including where you can apply your stickers, what paints are safe, tips and advice on where or where not to put your stickers, and much more!

Send us an email

Please Note: If you placed your order on or before August 4th you may not be able to access your account at the moment, this is because we have recently moved web servers. Please don’t panic, we are still processing your order as normal and it will be dispatched within our standard 10 business days turnaround time.




eMail address: sales(at)swcreations(dot)co(dot)uk
Telephone: 01229746064 (Closed weekends and bank holidays)
Office Hours are 10am – 4pm Monday – Friday

Registered Office: SWCreations, Baker Close, Dalton, Cumbria, LA15 8TG

Company Name: Johnson & Lewis Ltd
Company Registration Number: 08328397
VAT Registration Number: 127368404.