Delivery Information

We aim to dispatch all orders as fast as we can but sometimes our standard turnaroud times are just not fast enough – this is why we now offer two faster levels of production times, production time is the time it takes from receiving your order – through to getting it packed up for dispatch.

Remember: All of our products are hand-made to order, this means it needs to be made to your requirements before it can be packed up and dispatched.

Production Times

Standard production – £3.00 FREE: This usually takes around 10 business days, but it can take up to three weeks in busy periods such as the school holidays or the run up to Christmas. Your order will be sent by Royal Mail 2nd Class Post.

Express production – £5.00: This is a slightly quicker service, this usually takes around 5 business days, but can take up to 10 business days in busy periods. Your order will be sent by Royal Mail 1st Class Recorded Post.

Priority production – £10.00 £8.00: choosing this option will ensure your order gets dispatched within 3 business days. Your order will be sent by Royal Mail Special Delivery.

Sadly we cannot offer a same day dispatch \ next day delivery option.

New: If you purchase the ‘design your own’ custom quote the processing times will be much quicker as you will have done the design work already. See the product page for more info.

International Delivery Methods

All orders that are shipped internationally from us here in the UK will be sent using Royal Mail International Tracked. This may require a signature on delivery. A tracking number will be available once your order has been dispatched.

Europe: Shipping to anywhere in Europe is £10 and will be dispatched by Royal Mail International Tracked (tracked shipping from the UK). This can take up to 2 weeks to be delivered from the time of dispatch.

USA, Canada, Australia: Shipping  is £12.50 and will also be sent using Royal Mail International Tracked Shipping. This is usually delivered within 2 weeks from the time of dispatch, but delays can occur at Customs.

If you require shipping for any other country, or you can’t find your country listed – please contact us for a shipping quote.

Returns Policy

If we have made a mistake with your order or your goods are faulty in some way, please let us know by contacting us. We accept returns for misprints and faulty goods within 7 days from dispatch. For more information on our returns policy please see our terms and conditions page.