Delivery Information

We aim to dispatch all orders as fast as we can but sometimes our standard turnaround times are just not fast enough – this is why we now offer two faster levels of processing times

Remember: All of our products are hand-made to order, this means it needs to be made to your requirements before it can be packed up and dispatched – this is called processing time.

Processing Times

  • Royal Mail 2nd Class – Free: The processing times for orders being posted by 2nd class are usually within 2 weeks, but it can take up to a week longer in busy periods such as the school holidays or during Christmas. Your order will be sent by Royal Mail 2nd Class Post.
  • Royal Mail 1st Class Recorded – £5.50: We can process orders that have selected 1st class post a little quicker, usually within a week, but it can still take up to 10 business days in busy periods. Your order will be sent by Royal Mail 1st Class.
  • Special Delivery – £12.00: choosing this option will ensure your order gets processed within 3 business days. Your order will be sent by Royal Mail Special Delivery.
Sadly we cannot offer a same day dispatch \ next day delivery option.

International Delivery Methods

All orders that are shipped internationally from us here in the UK will be sent using Royal Mail International Tracked. This may require a signature on delivery. A tracking number will be available once your order has been dispatched.

  • Europe: Shipping to anywhere in Europe is £10 and will be dispatched by Royal Mail International Tracked (tracked shipping from the UK). This can take up to 2 weeks to be delivered from the time of dispatch.
  • USA, Canada, Australia: Shipping  is £12.50 and will also be sent using Royal Mail International Tracked Shipping. This is usually delivered within 2 weeks from the time of dispatch, but delays can occur at Customs.

If you require shipping for any other country, or you can’t find your country listed – please contact us for a shipping quote.

Returns Policy

If we have made a mistake with your order or your goods are faulty in some way, please let us know by contacting us. We accept returns for misprints and faulty goods within 7 days from dispatch. For more information on our returns policy please see our terms and conditions page.